Ordering

Step 1. Contact Custom SCR. From here, we can send you further information on prices, lead times and product information.

Step 2. Working with the design team, discuss design requirements eg. your club colours, sponsors, logos, garment options, or maybe whether you just want to duplicate your existing design with minor alterations.

Step 3. When a draft design has been formulated, we will then send you a more accurate quote.

Step 4. You will need to return an order form either by e-mail or post stating items and sizes required. We offer both Mens, Womens and Children sizes.

Step 5. You will also need to confirms the designs which will be made for you.

Step 6. Once the design has been finalised and we have your order confirmed in writing (email/fax/letter) we will send you an invoice which binds the agreement. We will start the production of your order immediately.

Step 7. Your clothing apparel will then be delivered to you.

The lead time for order is approximately 8 weeks from receiving your payment however we always aim to reduce this as much as possible. In quieter time of the year this is certainly possible so please contact us for a more accurate date. Sample lead times are usually around 2-3 weeks.

Samples

We have a ‘Fit Kit’ available for almost every technical product. This means we have the majority of key sizes in each garment so you can make sure everybody in the club has ordered the right size. As you can imagine there are a lot of garments in total and they are valuable to our business. Therefore, we ask for a deposit from you for the samples and also ask that you take the utmost care to look after them.

We will refund this fee to you once we have received them back. We can only accept returned garments if they are in the same condition as we sent them in.

We are also able to prepare exact samples for you as per your desired design although these can prove to be costly because they are just one-off items. Please discuss your sample requirements with us and we can provide a quotation.

Terms & Conditions

  • The price we quote you is the price you will pay and carriage will be charged on all orders that are delivered.
  • All goods remain the property of Custom SCR until paid for in full.
  • Overdue accounts will be charged 2.5% per month or part thereof.
  • We reserve the right to substitute our products should unforeseen circumstances arise.
  • Colours are subject to availability and possible shade variations can occur due to cuts and dye lots. Custom SCR does endeavour to keep the colours as similar as possible to your submitted images.
  • Custom SCR will not be bound by any delivery dates unless confirmed by us in writing at time of order.
  • COPYRIGHT: It is taken as implicit in the acceptance of all embroidery, printing and any other form of personalisation or decoration that the customer is either the copyright holder or the authorised user licensed by the copyright holder and that the customer will indemnify Custom SCR in full against any claims for infringement that may arise.
  • Express Service delivery can vary in length of time depending on seasonal trends in our work.
  • 50% Deposit is required with the order and the balance due prior to dispatch of the final items.

Ethics

Custom Swim Cycle Run insists that the brands we use, also put checks in place to ensure that these standards are met. Both us and the brands do make spot checks on the factories throughout the year. The some of standards we expect include: The prohibition of forced labour. The prohibition of child labour. Legal limitations to the hours of work are up kept. A healthy working environment and living quarters.